When you visit a product page with an item that is out of stock, it will not still allow you to order that item for fulfillment at a later date. You can also choose to be notified when the product is back in stock.

While we strive for accuracy, mistakes may happen. In case of discrepancies, the amount listed on the product detail page is the true price. Product price is subject to change at any time. Other restrictions may apply. Please refer to our Terms & Conditions for more information.

Most products shipped through NestleNutritionStore.com have twelve to eighteen months in their shelf life. The shortest time to expiration date for any product that is shipped through NestleNutritionStore.com is 90 days.

Yes! You can place an one-time order by phone by calling Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays.

COVID-19 Update

We are working with our supply chain, distribution and medical partners to assure continued production and delivery of our products and are doing everything we can to process orders in a safe and timely manner. As we continue to work through these unprecedented circumstances, you may experience a one- or two-day delay in fulfillment or delivery.

Most orders placed before 2:00 p.m. EST will be processed and shipped within one to two business days. Orders placed on Friday after 1:00 p.m., weekends or holidays will be processed on the next business day. Please note that all processing times are estimates and may be subject to change. Once your order ships, you will receive an email with tracking information.

We offer three different shipping options for your convenience:

• UPS Ground: Free Shipping & Handling for orders $49.95 or more (before any applicable taxes)^†. For orders under $49.95 (before taxes), consumers will be charged a flat rate of $7.95 for Shipping & Handling in the continental U.S. All orders to Alaska and Hawaii will be charged $29.95 for shipping and handling.
• UPS Next Day: Orders will be charged published rates according to the zone and estimated weight of the order.
• UPS Second Day: Orders will be charged published rates according to the zone and estimated weight of the order.

^†Free Shipping & Handling offer is available on single orders totaling $49.95 or more after any other discounts (before any applicable taxes). A flat rate of $7.95 will apply for shipping & handling on orders under $49.95. Offer valid on ground shipping and only in the continental U.S.; not valid on other shipment methods. All orders to Alaska and Hawaii will be charged $29.95 for shipping and handling. See full Shipping terms.

Transit times can vary based on shipping method and location. Ground shipping within the U.S. takes between 3 and 7 business days.

Inclement weather and other unforeseen circumstances can cause shipments to arrive later than expected, so please plan and order early.

The United Parcel Service (UPS) has a policy against delivering packages to PO Boxes. The company’s policy explicitly states that they do not handle packages addressed to PO Boxes. This is because the USPS is the only shipping carrier in the United States authorized to access all residential addresses and PO Boxes. A shipment addressed to a PO Box will experience delays and is not covered by any UPS service guarantees.

Unfortunately, we do not currently ship outside the U.S.

We do our best to process orders quickly. You can opt for UPS Next Day or UPS Second Day delivery. These orders will be charged published rates according to the zone and estimated weight of the order. Please note that orders placed on Friday after 1:00 p.m., over the weekend, on a holiday or after 2:00 p.m. EST will be processed on the next business day. Orders placed on Friday with UPS Second Day or UPS Next Day shipping selected will not arrive until Monday as delivery services are unavailable on Saturday.

Your order number can be found in your order or shipping confirmation email. Your tracking number can be found in your shipping confirmation email. If you've created an account on our website you can find both your order and tracking number under the “My Account” tab.

You can check on the status of your order under the “My Orders” tab. If it’s been over 10 business days since you placed your order, please let us know by calling Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays.

Due to our quick turnaround time, we are unable to modify or cancel orders once submitted. If you have any concerns about your order, please call Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays, and we will do our best to provide you with a solution.

Please inspect your order once your shipment arrives and report any issues within 2 weeks of receiving your order.

If for some reason you are not satisfied with a product purchased from the Nestlé Nutrition Store, you may return it within 30 days of receipt for a refund of the purchase price. Items should be returned in their original packaging. Products cannot be returned unless they are new, unopened, unused and in the original factory-sealed packaging. Please note that shipping costs are not reimbursed, and we will only pay return shipping costs if the return is a result of our error. Refunds will be issued after we receive and process your return. Please note due to the high demand of the Alfamino® Infant, Alfamino® Junior, and Althéra pediatric formula products, refunds will not be issued for these items.

For more information, or to start a return, please call Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays.

We reserve the right to change or amend this Shipping and Return Policy.

Currently, we accept credit card payments from Visa, MasterCard, Discover, American Express and Diners Club only.

To protect your security and privacy, your financial institution cannot provide Nestlé Health Science with information about why your payment was declined. We recommend contacting your financial institution directly to solve any payment issues.

Unfortunately, at this time we cannot accept payment from card holders in other countries.

Your card will be charged once the order is placed.

Visit here to get started.

You can sign in here. If you’ve forgotten your login information, simply click “Forgot your password?” and follow the instructions.

Yes, you can change your email address by logging into your account and visiting the “My Account” tab.

You can change your password by signing in and going to “My Account.”. If you have forgotten your password, click "Forgot your password?” and follow the guided instructions.

A subscription is the convenient way to have the products you need regularly ordered and shipped on a routine basis. It will save you time (you only go through the online ordering process once), and you’ll always be stocked with your essential products. You control the frequency, and you can cancel at any time.

As an extra bonus for subscribing to the products you need most often, you will receive a 10% discount on all subsequent subscription orders. This offer is not valid on Novasource^® Renal or Impact Advanced Recovery^® drinks.

Customers must create an account via the website to set up a new subscription. If you need help making changes to an existing subscription, please call Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays – a representative will be able to help.

Currently, the Nestlé Nutrition Store accepts credit card payments only. At this time, we accept Visa, MasterCard, Discover, and American Express.

You can skip your next shipment at any time by logging into your account and visiting the “My Subscriptions” tab.

Please inspect your order once your shipment arrives and report any issues within 2 weeks of receiving your order.

If for some reason you are not satisfied with a product purchased from the Nestlé Nutrition Store, you may return it within 30 days of receipt for a refund of the purchase price. Items should be returned in their original packaging. Products cannot be returned unless they are new, unopened, unused and in the original factory-sealed packaging. Please note that shipping costs are not reimbursed, and we will only pay return shipping costs if the return is a result of our error. Refunds will be issued after we receive and process your return. Please note due to the high demand of the Alfamino® Infant and Junior Pediatric formula products, refunds will not be issued for these items.

For more information or to start a return, please call Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays – a representative will be happy to help.

Your auto reorder will automatically renew and you will continue to be charged on a recurring basis at the frequency period you’ve selected (i.e., 7, 14, 21, 30, 60, or 90 days) without notice until you cancel.

We may change the price of your product during your auto reorder term, and we will notify you of any price change with the option to cancel.

Cancellation Terms

You can cancel your auto reorder anytime by logging into your account and selecting to cancel in the subscription tab or by contacting our Customer Engagement Specialist at 1-888-240-2713. If you cancel with at least 48 hours notice prior to 2:00 p.m. EST on the auto reorder process date, you’ll be fully refunded. Should you cancel after that time frame, your payment is non-refundable, and your service will continue until the end of that month’s billing period.